FAQ
If you have questions and need answers as soon as possible, you can quickly browse the following FAQ.
If you still can't find your question, or need further assistance, please contact us and select the contact method that suits you on the"Contact Us"page.
About us Contact us
Please make your reservation via our website or instant messaging software, or send an email to [email protected] For more information, please visit our :Contact Page.
Please contact us via our social media platforms, WhatsApp, popup chat or email us at [email protected] For more information, please visit our :Contact Page.
You can get in touch with us through the pop-up chat, WhatsApp or through one of our social media sites. For more information, please visit our:Contact Page.
Yes, our emergency number is +853 65580672.
You can also use instant messaging software to talk to us directly. For details, please see"Contact Us"
About Ticket/Package Booking
Tomi Tickets is the official ticket agent for English clubs, providing you with exclusive and personal experiences. Choosing Tomi Tickets, you can enjoy the first-hand official ticket source to ensure that every ticket is authentic. Additionally, we strive to make your booking process stress-free and hassle-free, ensuring you have peace of mind throughout the entire process.
Yes, Tomi Tickets is legally registered in the Macau Special Administrative Region, its full name is Tomi Tickets Company Limited and its registration number is SO96677. All tickets sold are legally authorized and are 100% legal and guaranteed to enter.
- Book via website
Select the event, seat, quantity -> make payment successfully -> book email -> confirm email -> receive event tickets -> enjoy the game - Booking via instant messaging software
Select event, seats, quantity -> get quote -> make payment successfully -> confirm email -> receive event tickets -> enjoy the game - Book by Email
Select event, seats, quantity -> get quote -> make payment successfully -> confirm email -> receive event tickets -> enjoy the game - Book by phone
Select event, seats, quantity -> get quote -> make payment successfully -> confirm email -> receive event tickets -> enjoy the game
Yes, Tomi Tickets hopes that every customer does not need to bear any pressure to buy tickets, so it promises to only provide 100% guaranteed entry and legal tickets to every customer.
Yes, all seats are guaranteed to be seated together at all games/events unless otherwise stated.
Of course, we will do our best to arrange the most suitable tickets and packages for your group or company.
All of our packages and tickets are for adults, so all prices are the same.
Please contact us via our social media platforms, WhatsApp, popup chat or email us at [email protected] We will endeavour to meet the requirements of your chosen team. For more information, please visit our :Contact Page.
We will listen to your request and recommend the most suitable ticket or package for you.
They can be found on our website. If you need more detailed information, please contact us through our instant messaging software or email us at [email protected] For more information, please visit our :Contact Page.
We offer high-quality VIP experience tickets, and we also offer admission ticket packages for certain teams and events.
Unfortunately, we only provide tickets for the home section of the stadium, so you must not wear away team clothing/colours or support the away team in any way.
You will need to provide the real name, country or region of the event attendee, and an email address to receive the ticket.
You will receive a reservation email from Tomi Tickets and a confirmation email or electronic receipt when your tickets are confirmed.
You will receive your booking confirmation via email within one day after payment. If you don't receive it, please take a quick look at your junk mail. If you don't find it there either, please contact us.
I'm afraid not, all match tickets are final once paid for.
Of course, we can usually change your name up to a week before the event. You can also modify it in My Orders in your account.
Normally we will confirm your ticket within 1 hour, or even within a few minutes, and the longest time will not exceed 6 hours. For orders for the same day's events, we will confirm them within 30 minutes at the latest.
In the rare case that we run out of stock and have no other choice, we will immediately process a refund for you and send you a refund confirmation email. However, we always prioritize providing you with a free seat upgrade to compensate you as much as possible for the inconvenience.
Payment Methods
Yes, you can buy Tomi Tickets anywhere in the world.
We support a wide range of global credit and debit card payments, including Visa, Mastercard, American Express, UnionPay and JCB. In addition, it also supports electronic payments such as MPay, Alipay, and WeChat Pay. More payment methods will be available soon.
It is safe to pay with your credit card at Tomi Tickets. We process all payments through Stripe and all credit card information is encrypted and never stored on our servers. Stripe uses advanced encryption technology and strict security standards to ensure that your payment information is fully protected.
Sorry, in order to provide a safer transaction, we currently only support online payment methods, including bank transfer, credit card and electronic payment. Thank you for your understanding and support.
Ticket or Package Delivery
All match tickets are usually sent via email within 7 days before the match. We will contact you if other specific delivery methods are required.
More than 98% of Tomi Tickets tickets are electronic tickets and are sent via email. There are also a small number of tickets available for pick up at local match venues and specific locations. We will contact you if other specific delivery methods are required.
No. All ticket delivery methods are determined by the team or venue and cannot be changed.
You can print or use your e-ticket on your mobile phone, depending on your preference.
Ticket or Package Changes/Cancellations
Football match dates may be subject to change due to TV rights, cup competitions or other external factors, and customers should be aware of the final official confirmed match dates. As soon as we are aware of any changes to the date or time of a match, we will endeavour to notify you by email where possible. However, we are unable to offer any refunds in such circumstances, so your tickets will remain valid.
I'm afraid not, all match tickets are non-refundable and non-changeable once paid.
Website Features
This is a wish list feature we designed for you. If you're planning on buying tickets for a specific event, you can click the 🔔 Wishlist button to be notified when stock or prices change for that event, so you don't miss out on any deals.
Of course, you can find it on"this page"see your wish list and manage it conveniently.
When there is any change in the wish list, we will immediately notify you by email, which is very quick and convenient.